Program Services

It is the policy of H.O.P.E. Counseling to at a minimum, have available and provide these alcohol and drug addiction treatment services: assessment, individual counseling, group counseling, crisis intervention, and case management. The following is a description of each service.

counseling helpThe assessment of an individual to determine the nature and extent of his/her abuse, misuse and/or addiction to alcohol and/or other drugs. Assessment services consist of time limited, structured, face-to-face sessions. Face-to-face assessment sessions can include family members, legal guardians and/or significant others when the intended outcome of sessions is to learn about the nature and extent of a client's alcohol and/or drug problem. An assessment provided by a counselor at H.O.P.E. Counseling will include the following information:

  • Presenting problem(s) and/or precipitating factors leading to the need for an assessment
  • History of alcohol and other drug use by the client and family members and/or significant others
  • Current over-the-counter and prescription medications being used
  • History of treatment for alcohol and other drug abuse
  • Medical history
  • Allergies to include food and drug reactions
  • Employment history
  • Educational history
  • Legal history to include pending charges and parole/probation status
  • Mental status screen including but not limited to, appearance, attitude, motor activity, affect, mood, speech and thought content
  • Psychiatric history
  • Family history
  • Sexual history
  • Religion/spiritual orientation
  • Strengths/assets
  • Weaknesses/limitations
  • Degree of severity for the following dimensions: intoxication and withdrawal potential, biomedical conditions and complications, emotional/behavioral/cognitive conditions and complications, treatment acceptance/resistance, relapse potential, and recovery environment
  • Recommendations for treatment

Individual Counseling: A face-to-face encounter between a client or client and family member and a counselor. Individual counseling provided by a counselor at H.O.P.E. Counseling involves the utilization of special skills to assist an individual in achieving treatment objectives through the exploration of alcohol and other drug problems and/or addiction and their ramifications. This includes an examination of attitudes and feelings, consideration of alternative solutions and decision making and/or discussing didactic materials with regard to alcohol and other drug related problems.

group counselingGroup Counseling: The utilization of special skills to assist two or more individuals in achieving treatment objectives. Group counseling provided by a counselor at H.O.P.E. Counseling involves the exploration of alcohol and other drug problems and/or addiction and their ramifications, including an examination of attitudes and feelings, consideration of alternative solutions and decision making and/or discussing information related to alcohol and other drug related problems. The client to counselor ratio for group counseling will not be greater than twelve to one. Group sessions which focus on helping individuals increase awareness and knowledge of the nature, extent and harm of their alcohol and drug addiction do not have a client to counselor ratio requirement. Such group sessions can consist of lecture, viewing a video or a structured discussion session.

Crisis Intervention: A face-to-face interaction with a client that is in response to a crisis or emergency situation experienced by himself/herself, a family member and/or significant other. Crisis intervention begins with an evaluation of what happened during the crisis and the individual's response or responses to it. An individual's reaction to a crisis can include emotional reactions, mental reactions, physical reactions, and behavioral reactions. Information about the individual's strengths, coping skills, and social support networks is also obtained. Individuals who have unstable medical problems will be referred to a medical facility. Individuals who have unstable psychiatric problems will be referred to a psychiatric facility. Individuals who are experiencing withdrawal symptoms from the use of alcohol and/or other drugs will be referred to a facility that can provide the appropriate level of detoxification services. Crisis intervention is provided by a counselor at H.O.P.E. Counseling with current training and/or certification in cardio-pulmonary resuscitation techniques, first aid, and de-escalation techniques.

Case Management: Activities provided to assist and support individuals in gaining access to needed medical, social, educational and other services essential to meeting basic human needs. Case management services may include interactions with family members, other individuals or entities. The following are examples of case management activities:

  • Coordinating client assessments
  • Treatment planning and crisis intervention services
  • Providing training and facilitating linkages for the use of community resources
  • Monitoring service delivery
  • Assisting individuals in obtaining necessary services such as financial assistance, housing assistance, food, clothing, medical services, educational services, vocational services, recreational services, etc.
  • Assisting individuals in becoming involved with self-help support groups
  • Assisting individuals in increasing social support networks with family members, friends, and/or organizations
  • Assisting individuals in performing daily living activities
  • Coordinating criminal justice services

Transportation does not constitute case management. Waiting with clients for appointments at social service agencies, court hearings and similar activities does not constitute case management. Case management services may be provided by any H.O.P.E. Counseling staff member approved by the program director.

H.O.P.E. Counseling helps individuals throughout Cuyahoga County, Lorain County, and many different cities in northeast Ohio. Communities served by H.O.P.E. Counseling include but are not limited to Cleveland (44101 to 44144), North Olmsted (44070), Westlake (44145), Fairview Park (44126), Rocky River (44116), Bay Village (44140), Lakewood (44107), Avon (44011), Avon Lake (44012), Elyria (44035), Lorain (44052), North Ridgeville (44039), Oberlin (44074), Sheffield Lake (44054), Olmsted Falls (44138), Olmsted Township (44138), Berea (44017), Brook Park (44142), Middleburg Heights (44130), Strongsville (44136, 44149), North Royalton (44133), Broadview Heights (44147), Brecksville (44141), Independence (44131), Parma (44129, 44134), and Parma Heights (44130).